In October 2011, I told the tale of my new laptop. It’s a Toshiba Satellite L655 that I bought at my local Sam’s Club. Up until early May of this year, it’s worked fabulously. Speedy, reliable and hardly ever gave me any trouble until quite suddenly Windows wasn’t loading. I thought it was a bug so I ran a virus scan but to no avail. There was a serious issue and when Windows wouldn’t load at all, I decided to restore it to factory settings. This meant a total wipe of the hard drive. Thankfully, I’m pretty obsessive about backing up my data but I got burned to learn. Many years ago, my first computer’s hard drive died and I had nothing closely resembling good backing up practices. I lost everything and promised to never have that happen again. Between a terabyte of external storage and a Carbonite subscription, all of my precious work had been saved. On top of all this, the laptop was purchased with a protection plan and it was time to use it. The reinstallation failed twice and it was time to contact Sam’s Club. After one telephone call and some information was exchanged, I was waiting for a shipping box to arrive to collect my Toshiba. Interestingly enough, this couldn’t have come at a more inconvenient time.
I’ve become heavily involved with My Life at Speed and had just begun work on this new website. If there ever was a time when I needed Toshiba to be working at full capacity, it was now. Again, I have an awesome family. My sister (who gave me the Seagate GoFlex for Christmas) and nephew kindly allowed me to borrow their laptops. However, it’s not the same as using my own. Even using the keyboards was a bit of an issue because I knew the Toshiba’s layout so well; but now had to alternate between a Dell and a Compaq. Except for the QWERTY part, other buttons took some getting used to. By God’s grace, I still managed to get stuff done and despite the potential setback, this site went live on May 31st 2013. Yay!
Warranty Logistics Incorporated has a very good system in place for returns/repairs. From the moment the job has begun, they send you a tracking number for the box that’s coming for the computer. It took a week to get to me, but I prefer to be magnanimous. The box contained protection for the device and a return shipping label. After necessary forms were filled out, the laptop was picked up by UPS and on its way to Texas. I knew when it arrived at the repair facility, when it had been repaired and was being returned to me, along with a UPS tracking number. By June 4, 2013 my laptop was back in my possession with a brand new hard drive and loaded with Windows 7. I still had the machine’s original installation DVD’s in hand but didn’t need them to get back on track. The first piece of business was getting my anti-virus software loaded up and then getting everything else on track. My brother bought me Microsoft Office 2010 for my birthday, so that’s actually a big upgrade from the 2007 version that I was using.
In all, it’s worked out quite well. I wouldn’t go so far as to say that it’s the same as it was before. The machine is very quick and I’m so glad to have a familiar keyboard to work with. Craziness with email setup and lost browser shortcuts are a minor inconvenience when compared to the cost of buying a replacement laptop. Most electronics, even those purchased online via Amazon come with the option for some kind of protection plan. I implore that you buy them too because you never know when the unforeseen may occur. At that point in time, $50 seems a small price to pay to repair (or even replace) your precious devices. Trust me; it’s definitely the way to go.